Frequently Asked Questions ♡
Q: What are the Mas Camp's opening hours?
To find out our Mas Camp opening hours follow us on Instagram and Facebook for daily updates or contact us via WhatsApp at 1 (869) 661-8519.
Q: Where can I view Novali's Costumes?
You can view our Costumes at Novalimas.com.
Q. When is Novali Mas Registration opens?
Costume registration opens in October 2023. Registration can be done online via our registration link or you can also come to the Mas Camp and register.
Q. What do I need for Costume Registration?
Ladies: Bra Size (ex. 34b) Panty Size (ex. S)
Preferred bra option and bottom piece option
Q. Can i order extra items with my Costume?
Costumes come with the option of a large backpack and other embellishment which would be listed on the registration site at an additional cost.
Q. I was not able to secure a costume, can i be placed on the waiting listing?
We are unable to guarantee you a costume at this time but you can email us at Novalimaskb@gmail.com so that we can contact you when a spot is available.
Q. When do I collect my Costume?
The Costume distribution schedule will be emailed to all Revelers, and posted on our website and social media pages.
Q. I am unable to collect my costume is it possible to send someone to collect it for me?
Yes, you can log into your account and delegate someone to collect your costume or you can email us at Novalimaskb@gmail.com. The person that collects your costume should present an id.
Q. I collected my costume but it doesn’t fit. What should I do?
Please contact us at novalimaskb@gmail.com or visit our Mas Camp.
Q. What do I get when I come to the Costume Distribution?
You will receive your Costume Package, a Goody Bag, filled with your carnival essentials and your Novali Wristband. Your costume is not complete without a wristband and revelers not wearing wristbands will be removed from the band.
Q. How do I pay the down payment?
Our down payment is 20% of your full costume price which can be paid when you register on Novalimas.com or when you register at the Mas Camp.
Q. How can I pay for my Costume?
Novali accepts Cash and Jad which accepts debit/credit card payments.
Q. I have an inquiry or complaint who do I get in contact with?
Please send to novalimaskb@gmail.com or via our feedback form at contact.